Shipping policy

PROCESSING TIME
All orders are processed within 2 to 3 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders are not processed or shipped on weekends or holidays.

DELIVERY TIME
Once your order has shipped, delivery takes 4 to 8 business days, depending on your country and city.
In total, you can expect to receive your order within 6 to 11 business days from the date you place it.

SHIPPING COST
We offer free shipping on all orders.

ORDER TRACKING
When your order ships, you will receive an email with your tracking number and a link to follow your package. Tracking information may take 24 to 48 hours to update after shipping.

SHIPPING ADDRESS
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us as soon as possible, before your order ships.

DELAYS
Delivery times are estimates, not guarantees. During peak seasons such as the holidays, or because of customs or carrier issues, your order may take longer than expected. We will do our best to keep you informed.

CUSTOMS AND IMPORT TAXES
Depending on your location, customs duties or import taxes may apply to your order. These charges are set by your local authorities and are the responsibility of the customer.

LOST OR DAMAGED PACKAGES
If your package arrives damaged, or has not arrived after 11 business days from your order date, contact us at infochargestop@gmail.com with your order number and we will make it right. Your purchase is also covered by our 90-day guarantee.

CONTACT US
Questions about your shipment? Email us at infochargestop@gmail.com.